Automobile Service Manager
 
JOB TITLE: Automobile Service Manager
EMPLOYER: Motor House DUTY STATION: Azerbaijan
PUBLISHED: 2021-04-14 LAST UPDATED: N/A DEADLINE: 2021-05-14

Motor House – New automobile service brand will open in the capital of Azerbaijan soon. We are looking for qualified managers and specialists.

Automobile Service Manager

ABOUT THE JOB: The Manager of Auto Service position oversees the commercial service team of service center representatives to ensure the close of contracts, at defined monthly goals, that ensure customer satisfaction.

Primary Responsibilities

• Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed
• Maintain and manage a daily record of repairs and services of vehicles undertaken and completed
• Ensure delivery of vehicles to customers on time
• Handle and manage softly the minor complaints and irritants with the customers
• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Maintains reporting systems required by general management and the factory
• Manage a team of service center
• Conduct selling efforts as needed
• Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company.
• Collaborate with marketing, support, internal systems, product management and account management to facilitate new programs, messages, campaigns and offerings
• Facilitate programs to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed
• Identify revenue programs and facilitate finance, legal and sales practices
• Oversee resource planning, reporting, territories, incentives and communications for the assigned team

Qualifications

• 5-10 years of field automobile service experience ( experience on cooperation with international automobile brands )
• 1-3 years in a sales leadership role
• Bachelor's degree or equivalent experience
• Must be proficient in Microsoft Office Suite
• Customer/Client Focus, Communication Proficiency, Performance Management, Business Acumen, Initiative, Results Driven, Organizational Skills, Presentation Skills, Basic Numerical Skills

Send your CV ( resume ) under “Automobile Service Manager” subject to the following email: motorhouse.az@gmail.com

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