Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: The Landmark Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2021-05-20 LAST UPDATED: N/A DEADLINE: 2021-06-19

GSA

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Requirements:

• High school diploma
• 2+ years customer service experience.
• Certificate or diploma in hospitality is an advantage.
• Exceptional interpersonal skills.
• Excellent written and verbal communication in Azeri, Russian and English
• Good knowledge of Fidelio Suite 8 is a must
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Interested applicants please submit your CV with photo in English hr@thelandmark.az and indicate the name of the position you are applying for in the subject line of the email.

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