Reservations Agent
JOB TITLE: Reservations Agent
EMPLOYER: Intercontinental Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2021-06-03 LAST UPDATED: N/A DEADLINE: 2021-07-03




As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you would like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand, now in Baku, Azerbaijan.


• Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette.
• Ensure that quality of reservation is maintained in terms of guest details etc.
• Ensure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest Satisfaction.
• Sell the hotel products and services using up-selling and suggestive selling techniques.
• Promote the Hotel’s (and IHG generally) products and services.
• Maintain a high level of product and service knowledge about all IHG Hotels in your region.
• Execute up-selling techniques that increase reservation sales and conversion of business.
• Record and process reservations made by phone/fax/email with accurate VIP status and billing information.
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and events.
• Liaise with Finance department for all reservations requiring credit approval.
• To record and process all reservation inquiries made direct, phone, fax or email. Work on details efficiently and accurately.


• Bachelor’s degree / higher education qualification / equivalent
• Minimum 1-year experience with OPERA system
• Minimum 2 years in a similar position in a similar environment in 4* or 5* Hotel property
• Computer proficiency in Microsoft Office programs
• Effective verbal and written communication skills. Fluent Azerbaijani, English and Russian (essential) language skills, both written and spoken.
• Good attention to detail with the right attitude and passion to maintain excellent working relationships with the clients.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures, and countries.


In return, we will give you a competitive salary and insurance package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you Room to be yourself.

So, what is your passion?

Salary package is negotiable.


To apply for this position please send your resume, attached, to stating “Reservations Agent” in the subject line.

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