Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Baku Marriott Hotel Boulevard DUTY STATION: Azerbaijan
PUBLISHED: 2021-06-30 LAST UPDATED: N/A DEADLINE: 2021-07-30

Department: Front Office
Position: Guest Service Agent
Employer: Baku Marriott Hotel Boulevard
Adress: Baku, Azerbaijan, Khagani Rustamov street 4 C
Deadline: 31.07.2021

Key Functions

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Job Requirements

• Previous customer experience and the ability to work effectively under pressure;
• Previous experience in cash handling;
• Proficiency in Azerbaijani, English and Russian, any additional language is preferable;
• Must be proficient with computers;
• Positive attitude and good communication skills;
• Commitment to delivering a high level of customer service;
• Excellent grooming standards;
• Ability to work as part of a team;
• Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays.

Interested Candidates, please send your CV with subject “Guest Service Agent” to careers.boulevard@absheronhotelgroup.com until July 31, 2021. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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