Guest Service Agent
JOB TITLE: Guest Service Agent
EMPLOYER: Baku Marriott Hotel Boulevard DUTY STATION: Azerbaijan
PUBLISHED: 2021-06-30 LAST UPDATED: N/A DEADLINE: 2021-07-30

Department: Front Office
Position: Guest Service Agent
Employer: Baku Marriott Hotel Boulevard
Adress: Baku, Azerbaijan, Khagani Rustamov street 4 C
Deadline: 31.07.2021

Key Functions

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Job Requirements

• Previous customer experience and the ability to work effectively under pressure;
• Previous experience in cash handling;
• Proficiency in Azerbaijani, English and Russian, any additional language is preferable;
• Must be proficient with computers;
• Positive attitude and good communication skills;
• Commitment to delivering a high level of customer service;
• Excellent grooming standards;
• Ability to work as part of a team;
• Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays.

Interested Candidates, please send your CV with subject “Guest Service Agent” to until July 31, 2021. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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