Spa Manager
 
JOB TITLE: Spa Manager
EMPLOYER: FLY INN BAKU DUTY STATION: Azerbaijan
PUBLISHED: 2021-08-23 LAST UPDATED: N/A DEADLINE: 2021-09-22

Spa Manager

Duties and Responsibilities:

- Always demonstrate sincere customer focus and true appreciation for the guest experience.
- Develop and maintain adequate professional product program.
- Develop and maintain retail product program.
- Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
- Ensure all areas of the Spa are kept clean and well maintained at all times.
- Ensure compliance with all legislation governing the operation of a Spa facility.
- Ensure the guest experience is relaxing and in accordance with the hotel's standards.
- Ensure the health and safety of guests and employees are paramount at all times.
- Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
- Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
- Ensure that the Spa team adhere to all hotel’s and company operational and service standards.
- Ensure that spa department follows business conduct and ethics.
- Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
- Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
- Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
- Able to promote and sell spa programs to groups, conference guests walk-in etc.
 -Able to upsell the spa and wellness programs.
- Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue.
- Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
- Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
- Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
- Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
- Responsible to develop strong product quality and treatment measures.
- Responsible for the department training plan and conduct hands-on training for the new recruitment.
- Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
- Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.

E-mail : hr@flyinn.az

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