Technical Support Coordinator
 
JOB TITLE: Technical Support Coordinator
EMPLOYER: Azerbaijan Supermarket LLC DUTY STATION: Azerbaijan
PUBLISHED: 2021-09-27 LAST UPDATED: N/A DEADLINE: 2021-10-27

Position: Technical Support Coordinator
Location: Head Office
Department: Store Development

Job Responsibilities:

- Control and coordinate the Technical Support system with assigning the raised tickets to relative technicians;
- Responsible for following up the problems directed through Technical Support to be rectified on shortest time;
- Preparing required reports on pending/open tickets, construction related reports, and follow-ups;
- Responsible for checking the schedule of preventive maintenance services and scheduled repairing works;
- Assist Construction management on overseeing of installation, inspections, repairs, troubleshooting, and daily maintenance of buildings, infrastructures, and facility equipment;
- Assists in cost, budget preparation related to Construction;
- Based on established work processes, review, log, distribute, and file project documents, work orders, submittals, communication, and other document types in accordance with procedures and guidelines;
- May assist in processing supplier submittal documents including coordinating their review and return;
- Assist construction personnel by providing general and technical support;
- Assembles and compiles data to assist in process development;
- May prepare routine or preformatted documents, using standard word processing, spreadsheet, or other office software, as needed, to support work activities;
- Responsible for maintaining electronic and record hard copy files of projects such as engineering, procurement and supplier documents, manuals and procedures, communications or any other materials;
- Perform related duties as required.

Required Qualifications:

- Bachelor’s degree;
- Knowledge of document control and associated work processes;
- Function well in a fast-paced environment and deal with pressure in a professional manner;
- Good oral and written communication skills in Azerbaijani and English;
- Good organizational skills;
- Construction related background is preferred;
- Excellent working knowledge of computer applications (advanced skills in Microsoft Suites, especially in Excel).

Please, send your CV/Resume to hr2@azerbaijansupermarket.com with "Technical Support Coordinator " subject.

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