Service Operations Manager (IT)
JOB TITLE: Service Operations Manager (IT)
PUBLISHED: 2021-09-27 LAST UPDATED: N/A DEADLINE: 2021-10-27

ATL Tech is a local company specialized in Information and Communication Technologies with more than 10 years’ experience in software and mobile application development. By having partnership with global companies, ATL Tech offers a broad range of products and services, including IT consulting, systems integration, security, software services and solutions.

Currently, we are looking for a Service Operations Manager (IT) to help us to grow even further.

What you will do:

● Assessing the technical needs of staff or clients;
● Establishing and maintaining strong relationships across teams and with staff/clients;
● Measure service satisfaction levels;
● Managing hardware and software;
● Resolving system and application issues;
● Assisting with IT equipment and services sourcing and budgeting;
● Occasionally working with third parties to rectify issues;
● Identifying gaps in the support process and amending it accordingly.

What you are expected to bring:

● The role of IT support manager should blend management with customer service and technical knowledge. As a basic requirement, they should have a degree in one of the following subjects;
● Computer Science;
● Management;
● Engineering;
● Experience in customer service is essential, as is several years’ experience in a 1st or 2nd line IT support role. Employers will be looking for evidence of the following skills;
● Excellent knowledge of networking protocols and components;
● Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems;
● An IT support manager should have some or all of the following personal characteristics.

Interested candidates are requested apply “Service Operations Manager (IT)” from link

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