CRM Analyst
EMPLOYER: AccessBank DUTY STATION: Azerbaijan
PUBLISHED: 2021-09-28 LAST UPDATED: N/A DEADLINE: 2021-10-28

CRM Analyst


- Participation and control, together with business units, as well as with developers in the formulation of requirements for the project of CRM;
- The formalization of business processes and algorithms;
- Writing of business and functional(technical) requirements, setting targets for developers;
- Testing and acceptance of the developed functionality;
- Organization of the process of acceptance by the customer, consultation and training of users;
- Support automation and integration;
- Development of guidelines for the implemented functionality;
- Monitoring tasks of the implementation process.


- Experience in the banking / financial sector is preferable;
- Minimum 3 years’ BA experience in implementation/development projects of IT systems
- Good knowledge of English;
- Knowledge of Azerbaijan and Russian languages ​​at a good level;
- Higher education (preferably economics / mathematics or engineering);
- Knowledge of MS-Office programs (Word, Excel, PowerPoint, Visio);
- Availability of analytical skills;
- Detail- oriented;
- Willingness to learn and try new technologies;
- Perseverance and responsibility, ability to carry out routine work;

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